PRIVACY POLICY

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At The Candy Co., we understand the importance of protecting your personal information. That's why we are committed to ensuring that your online shopping experience is completely private. When you provide us with your name, address, credit card information, contact details, or any other personal details, we promise to keep them safe and secure. With the exception of what is outlined in this policy, we promise never to share your information with anyone outside of our website.
 

This Privacy Policy is effective as of May 2020. We have provided the following sections to answer any questions you may have. However, if you have any additional questions or concerns, please don't hesitate to contact us using the details provided below.

CONTROLLER
 

Candy Co. Distribution Limited, trading as The Candy Co. is the Controller and responsible for your personal data, (collectively referred to as ‘we’, ‘us’ or ‘our’ in this Privacy Policy).

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CONTACT DETAILS

Write to: Candy Co. Distribution Limited, Adebayo Doherty Road, Lekki, Lagos, Nigeria

Email: info@thecandyco.ng

Website: www.thecandyco.ng

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SITE SECURITY

We take the security of our website very seriously. Our website is equipped with the latest security features to provide you with a safe and secure online shopping experience. We use 256-bit SSL (Secure Sockets Layer) encryption technology, which is currently the most advanced level of security available for online purchasing. This ensures that your personal and financial information is encrypted and protected from unauthorised access. You can easily identify when you are in a secure area of the website, such as the checkout screens, by looking for the solid padlock icon in your browser status bar, indicating that the encryption is taking place.

 

COOKIE POLICY

When you visit certain web pages, tiny text files known as cookies are stored on your computer. These cookies are used to keep track of the items in your basket and to recognise you when you return to our website.
 

To enjoy all the personalised features and online shopping experience our website has to offer, it's necessary to enable cookies on your computer, tablet, or mobile phone. Certain personalised features can only be provided through the use of cookies.
 

Rest assured that our cookies do not store sensitive information such as your name, address, or payment details. They simply hold the "key" to associate your signed-in status with this information.
 

As part of our compliance with legislation and commitment to being transparent about your privacy, we're providing you with this information. We believe in treating your information as if it were our own.
 

If you're interested in learning more about cookies and how to manage them, please visit aboutcookies.org. If you'd like to opt-out of cookies, please visit the Network Advertising Initiative website. Please note that we are not responsible for the content of external websites.

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Link to these pages
Aboutcookies.org: https://www.aboutcookies.org/ 
Network Advertising Initiative Websites: http://optout.networkadvertising.org

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PRIVACY PROMISE
 

At our website, we handle your personal data with the same level of care that we would want for our own information. We're deeply committed to safeguarding the confidentiality of your details and using them solely to deliver exceptional customer service.
 

Rest assured that we will never share your information with third-party companies for marketing or mailing purposes unless you've given us explicit permission to do so.
 

When you purchase from us, we require some personal information from you. Your information is stored on secure servers, and we adhere to the obligations mandated by the General Data Protection Regulations (GDPR) and current consumer legislation.

WHAT WE COLLECT
 

• Title, first name and surname

• Contact information including telephone number and email address

• Geographical information – your address and postcode and IP address

• Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)

• Information about your online browsing behaviour and information about when you click on one of our adverts

• Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

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IF YOU CONTACT US
 

In situations where you contact us or we reach out to you, or when you participate in our promotions, we may collect the following:
 

• Personal data that you voluntarily provide to us when you get in touch with us regarding our services (such as your name, contact information, and username), whether it's by phone, email, post, or through social media interactions.

• Information pertaining to the emails and other digital communications we send you, including the links you click and the content you open.

• Your responses and contributions to customer surveys and questionnaires.

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HOW WE USE YOUR DATA
 

We require this data to understand your needs and provide you with an excellent service, but also:

• Placing, processing and dispatching your order(s)

• Internal record keeping

• Analysing demographic and geographical location data via Google Analytics using cookies

• Providing you with website sharing services and social network connectors

• We may use the information to improve our products and services

• We may periodically send promotional emails about new products & special offers

• From time to time, we may also use your information to contact you for market research purposes

• We may use information to manage and improve our day-to-day operations

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CCTV

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At our stores, CCTV cameras are in place to promote public and staff safety, as well as to prevent and detect criminal activity. We display signs to inform you that CCTV is in operation, and our staff members are available to answer any questions you may have about it.
 

Images captured by the CCTV cameras will not be stored for longer than necessary, except in cases where they may be required for ongoing criminal investigations.

You have the right to access and obtain a copy of CCTV footage that includes your image. However, we will only disclose these images to authorised bodies who require them for the same reasons we use CCTV.
 

Please note that we do not release CCTV images for entertainment purposes or public viewing on the internet. We operate our CCTV system and disclose footage in accordance with the codes of practice issued by the Information Commissioner.

 

EMAIL MARKETING SERVICES

Occasionally, we may send you emails containing offers and updates about our products and services. For promotional purposes, these emails may be personalised to include your name. We may also use third-party service providers to handle, process, and fulfill your orders on our behalf. These providers only receive the necessary information to perform their duties and are bound by strict contractual obligations to maintain the confidentiality and security of your personal information.

PHISHING EMAILS AND CALLS
 

Phishing is an illegal method of obtaining personal data, often via email or phone, where the person posing as an official or legitimate source requests your sensitive information.
 

Please note that we will never ask you to disclose your personal information through unsolicited emails or phone calls. If we need to contact you regarding your payment method or delivery, we will ask you to directly reach out to us.
 

If you suspect that someone is trying to deceive you into disclosing your personal data, please inform us immediately. It is crucial to safeguard your personal information and prevent any unauthorised access.

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If you would like to learn more about phishing, please see the Action Fraud website. 
https://www.efcc.gov.ng/efcc/records/red-alert#identity-theft-phishing-scams

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UNSUBSCRIBING

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We strive to make sure that our communications are tailored to your interests and needs. However, if you wish to stop receiving our emails, you can easily unsubscribe by clicking on the Unsubscribe link in one of our emails and updating your account preferences.
 

Please note that it may take up to five working days to process your unsubscribe request. If you continue to receive our emails after this period, please let us know so we can investigate and rectify the issue.